SMS/Text Messaging Terms & Conditions

Effective Date: July 1, 2026

These SMS/Text Messaging Terms & Conditions (“SMS Terms”) govern the text messaging services provided by My Family Care Connect (“Company,” “we,” “our,” or “us”).

By providing your mobile phone number and opting in to receive text messages from us, you agree to these SMS Terms.

1. Consent to Receive Text Messages

By submitting your phone number through our website, chatbot, AI assistant, online forms, advertisements, or by otherwise providing your mobile number to us, you expressly consent to receive text messages from My Family Care Connect.

These messages may be sent using an automated telephone dialing system, artificial intelligence (AI), or other automated messaging technologies, where permitted by applicable law.

Your consent is not a condition of purchasing any goods or services.

2. Types of Messages

You may receive text messages relating to:

Responses to your inquiries

Appointment scheduling

Appointment reminders

Follow-up regarding requested services

Requests for additional information

Updates about your referral

Customer support communications

General service-related notifications

Limited marketing or promotional communications (where you have consented)

My Family Care Connect does not provide medical advice or emergency services through text messaging.

3. Message Frequency

Message frequency will vary depending on your interaction with us, the status of your inquiry, and your communication preferences.

We strive to send only messages that are relevant to your request.

4. Message and Data Rates

Message and data rates may apply according to your mobile carrier’s plan.

You are responsible for any charges imposed by your wireless provider.

5. How to Opt Out

You may opt out of receiving SMS messages at any time by replying:

STOP

After opting out, you will receive a confirmation message, and no further marketing text messages will be sent unless you opt in again.

Please note that we may still send messages that are necessary to complete an active request you initiated, where permitted by law.

6. Help

If you need assistance regarding our SMS program, reply:

HELP

or contact us directly using the contact information provided below.

7. Supported Carriers

SMS services are supported by most major U.S. wireless carriers.

However, wireless carriers are not liable for delayed or undelivered messages.

Delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

8. Privacy

Information collected through our SMS program is subject to our Privacy Policy.

We do not sell your mobile phone number to third parties.

We may share your information with trusted service providers and independent referral partners as necessary to help facilitate the services you requested.

9. Referral Communications

As part of our lead generation and referral services, text messages may include communications from My Family Care Connect regarding referrals to independent home care providers.

We do not provide medical services, healthcare, nursing services, or medical advice through our messaging program.

10. Changes to Mobile Number

If your mobile phone number changes, you agree to notify us before transferring or disconnecting your number.

This helps prevent messages from being sent to unintended recipients.

11. Service Availability

Text messaging services may be unavailable from time to time due to:

Network outages

Carrier limitations

System maintenance

Technical issues

Events beyond our reasonable control

We do not guarantee uninterrupted delivery of SMS messages.

12. Limitation of Liability

To the fullest extent permitted by law, My Family Care Connect shall not be liable for:

Delayed messages

Undelivered messages

Carrier delays

Technical failures

Network interruptions

Mobile device failures

Data loss

Any damages arising from your use of our SMS services

13. Changes to These SMS Terms

We may modify these SMS Terms at any time.

Updated versions become effective immediately upon posting to our website.

Continued participation in our SMS program constitutes acceptance of any revised terms.

14. Contact Us

If you have questions regarding our SMS program or these SMS Terms, please contact us:

My Family Care Connect

Website: https://www.myfamilycareconnect.com

Email: [Insert Email Address]

Phone: [Insert Phone Number]

By providing your mobile phone number and opting in to receive text messages, you acknowledge that you have read and agree to these SMS/Text Messaging Terms & Conditions.