Privacy Policy

Effective Date: July 1, 2026

Welcome to My Family Care Connect (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you provide through our website and services.

By using our website, submitting information through our forms, speaking with our AI assistant, or otherwise interacting with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

My Family Care Connect is a lead generation and referral service that connects individuals seeking in-home care or related services with independent home care agencies and providers.

We are not a home care provider, healthcare provider, medical practice, hospital, insurance company, or emergency service.

We do not provide:

Medical advice

Medical diagnosis

Medical treatment

Nursing services

Emergency services

Healthcare recommendations

Our role is solely to help connect individuals with independent care providers that may be able to assist them.

2. Information We Collect

Depending on how you use our website, we may collect information including:

Personal Information

Name

Phone number

Email address

City

State

ZIP code

Care Request Information

You may voluntarily provide information regarding:

General care needs

Mobility assistance

Household assistance

Companionship needs

Transportation assistance

Recovery after surgery

Preferred schedule

Preferred location

Budget information

Please do not submit unnecessary sensitive medical information.

3. Information Collected by Our AI Assistant

Our website may use AI-powered chat and voice assistants to help gather information about your inquiry.

These systems may collect:

Questions you ask

Responses you provide

Appointment preferences

Contact information

General descriptions of your care needs

AI conversations may be recorded or stored for quality assurance, customer service, training, and referral purposes.

4. How We Use Your Information

We use your information to:

Respond to your inquiry

Match you with independent care providers

Contact you regarding requested services

Schedule consultations

Improve our website

Improve customer experience

Analyze website traffic

Provide customer support

Prevent fraud

Comply with legal obligations

5. How We Share Your Information

We may share your information with:

Independent home care agencies

Home care franchisees

Referral partners

Service providers assisting our business

CRM providers

Marketing platforms

Appointment scheduling platforms

SMS providers

Email providers

Website hosting companies

We only share information reasonably necessary to assist with your requested services.

6. We Are Not a Healthcare Provider

My Family Care Connect is not a healthcare provider.

Because we do not provide medical care, we are generally not subject to HIPAA for information collected directly through our website.

However, we take reasonable measures to safeguard the information you provide.

Any healthcare provider you are connected with may have separate privacy practices and may be subject to HIPAA or other healthcare privacy laws.

7. Marketing Communications

By submitting your information, you authorize us and our referral partners to contact you using:

Telephone

Email

SMS/Text messages

Automated dialing systems where permitted by law

AI-assisted communications

These communications may relate to your inquiry, appointment scheduling, follow-up, or similar services.

You may opt out of marketing communications at any time.

Standard messaging and data rates may apply.

8. Cookies and Tracking Technologies

Our website may use:

Cookies

Analytics tools

Pixels

Google Analytics

Meta Pixel

Advertising cookies

These technologies help us:

Improve website performance

Measure advertising effectiveness

Understand visitor behavior

Personalize website experiences

You may disable cookies through your browser settings, although some features may not function properly.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies.

10. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect your information.

However, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services

Maintain business records

Comply with legal obligations

Resolve disputes

Enforce agreements

We may retain anonymized or aggregated information indefinitely.

12. Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we learn that information from a child has been collected without appropriate consent, we will delete it as required by applicable law.

13. Your Privacy Rights

Depending on your state of residence, you may have rights to:

Access your personal information

Correct inaccurate information

Request deletion of personal information

Request information regarding data sharing

Opt out of certain marketing communications

To exercise these rights, please contact us using the information below.

14. No Medical Advice

Information provided through this website, AI assistant, chatbot, or any communications is provided solely for informational and referral purposes.

Nothing on this website should be interpreted as:

Medical advice

Nursing advice

Clinical recommendations

Diagnosis

Treatment

Always consult qualified healthcare professionals regarding medical concerns.

If you are experiencing a medical emergency, call 911 immediately or seek emergency medical care.

15. Limitation of Responsibility

My Family Care Connect does not guarantee the quality, availability, licensing, qualifications, or performance of any independent provider.

Choosing a provider remains solely the responsibility of the individual or family seeking services.

We make no warranties regarding services offered by independent providers.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any revisions become effective when posted on this website.

Continued use of our services constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

My Family Care Connect

Email: [Insert Email]

Phone: [Insert Phone Number]

Website: https://www.myfamilycareconnect.com

By using this website, submitting information, or communicating with My Family Care Connect, you acknowledge that you have read and agree to this Privacy Policy.