Terms & Conditions

Effective Date: July 1, 2026

Welcome to My Family Care Connect (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, AI assistants, chat features, telephone communications, and related platforms.

By accessing or using our website or submitting information to us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Our Services

My Family Care Connect is an independent lead generation and referral service.

Our purpose is to connect individuals seeking in-home care or related services with independent home care providers, agencies, or other service providers.

We do not provide:

Home care services

Nursing services

Medical care

Medical advice

Medical diagnosis

Medical treatment

Emergency services

Healthcare recommendations

We do not employ caregivers, nurses, therapists, physicians, or other healthcare professionals for the purpose of providing care to you.

2. No Medical Advice

The information provided through our website, AI assistant, chatbot, voice assistant, telephone representatives, emails, text messages, or other communications is for informational and referral purposes only.

Nothing provided by My Family Care Connect should be interpreted as:

Medical advice

Clinical advice

Nursing advice

Medical diagnosis

Medical treatment

Always consult an appropriate licensed healthcare professional regarding medical concerns.

If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.

3. Independent Providers

Any provider you are connected with is an independent business.

My Family Care Connect is not responsible for:

Licensing

Insurance

Credentials

Availability

Pricing

Scheduling

Care quality

Clinical decisions

Employment practices

Actions or omissions of any provider

Users are solely responsible for evaluating whether a provider meets their individual needs.

4. No Guarantee of Services

Submitting an inquiry does not guarantee:

Placement with a provider

Availability of services

Acceptance by a provider

Appointment scheduling

Pricing

Insurance coverage

Availability in your geographic area

Providers independently determine whether they will accept a client.

5. User Responsibilities

By using our website, you agree that:

The information you submit is truthful and accurate.

You are at least 18 years of age or are submitting information on behalf of another individual with appropriate authority.

You will not misuse our website.

You will not submit false inquiries.

You will not interfere with website operations.

You will not attempt unauthorized access to our systems.

6. AI Communications

Our website may utilize artificial intelligence, automated chat systems, voice assistants, and automated messaging to assist with inquiries.

These systems are designed to:

Gather information

Answer general questions

Schedule appointments

Connect users with providers

AI-generated responses may not always be complete, accurate, or appropriate for every situation.

Users should not rely on AI communications for medical, legal, financial, or emergency advice.

7. Communications Consent

By submitting your information through our website or otherwise contacting us, you consent to receive communications from My Family Care Connect and, where appropriate, independent referral partners.

These communications may include:

Phone calls

Text messages (SMS)

Emails

AI-assisted communications

Appointment reminders

Follow-up messages regarding your inquiry

Message and data rates may apply depending on your mobile carrier.

You may opt out of marketing communications by following the instructions included in those communications.

8. Intellectual Property

All content on this website, including but not limited to:

Logos

Text

Graphics

Images

Videos

Software

Website design

Branding

AI prompts

Original written content

is owned by or licensed to My Family Care Connect and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use our content without prior written permission.

9. Third-Party Websites

Our website may include links to third-party websites or services.

We do not control and are not responsible for:

Third-party websites

Third-party products

Third-party services

Third-party privacy practices

Third-party content

Accessing third-party websites is at your own risk.

10. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, My Family Care Connect disclaims all warranties, whether express or implied, including but not limited to:

Merchantability

Fitness for a particular purpose

Accuracy

Reliability

Availability

Non-infringement

We do not guarantee uninterrupted or error-free operation of our website or services.

11. Limitation of Liability

To the fullest extent permitted by applicable law, My Family Care Connect, its owners, officers, employees, contractors, affiliates, agents, licensors, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

Your use of the website

Your inability to use the website

Communications with independent providers

Services provided by independent providers

Delays or interruptions

Errors or omissions

Loss of data

Lost profits

Personal injury

Property damage

Any reliance placed on information provided through our website or communications

Your sole remedy for dissatisfaction with the website or services is to discontinue using them.

12. Indemnification

You agree to defend, indemnify, and hold harmless My Family Care Connect and its owners, officers, employees, contractors, affiliates, agents, licensors, and service providers from any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of:

Your use of the website

Your violation of these Terms

Your violation of applicable law

Information you submit through the website

Your interactions with independent providers

13. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles.

Any legal action arising from these Terms shall be brought in a court of competent jurisdiction located in the State of Michigan, unless otherwise required by applicable law.

15. Severability

If any provision of these Terms is determined to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any additional policies posted on our website, constitute the entire agreement between you and My Family Care Connect regarding your use of our website and services.

17. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Any changes become effective immediately upon posting to this website.

Your continued use of the website following the posting of revised Terms constitutes your acceptance of those changes.

18. Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

My Family Care Connect

Website: https://www.myfamilycareconnect.com

Email: [Insert Email Address]

Phone: [Insert Phone Number]

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.