AI Disclosure

Effective Date: July 1, 2026

At My Family Care Connect (“Company,” “we,” “our,” or “us”), we use artificial intelligence (“AI”) and automated technologies to help improve customer service, answer questions, collect information, and assist with connecting individuals to independent home care providers.

This AI Disclosure explains how AI is used on our website and in our communications.

1. Use of Artificial Intelligence

Our website and communication systems may utilize AI-powered technologies, including:

Website chat assistants

Voice assistants

Automated appointment scheduling

Automated text messaging

Automated email responses

Customer support tools

Information collection tools

These technologies are designed to improve response times and assist visitors during the inquiry process.

2. AI Is Not a Healthcare Professional

Our AI systems are not physicians, nurses, caregivers, therapists, or licensed healthcare professionals.

The AI does not provide:

Medical advice

Medical diagnosis

Medical treatment

Clinical recommendations

Emergency assistance

Nursing advice

Any information generated by our AI is intended solely for general informational and referral purposes.

3. Purpose of AI

Our AI systems may assist with:

Answering general questions about our services

Collecting information regarding your care inquiry

Scheduling consultations or callbacks

Connecting you with independent care providers

Providing updates regarding your request

Responding to frequently asked questions

Assisting with customer support

The AI is designed to gather information efficiently but does not make decisions regarding your eligibility for services or recommend specific medical treatments.

4. Accuracy of AI Responses

Although we strive to provide accurate information, AI-generated responses may occasionally contain errors, misunderstand information, or provide incomplete responses.

You should not rely solely on AI-generated information when making healthcare, legal, financial, or other important decisions.

5. Human Review

Information collected through our AI systems may be reviewed by authorized personnel for purposes including:

Customer service

Quality assurance

Training

Referral coordination

System improvement

Not every AI interaction will necessarily be reviewed by a human.

6. Recording and Storage

Conversations with our AI systems, including chat and voice interactions, may be recorded, stored, and analyzed to:

Improve customer service

Improve AI performance

Verify submitted information

Facilitate referrals

Maintain business records

Comply with applicable legal obligations

By interacting with our AI systems, you consent to these practices.

7. Information Shared with Referral Partners

Information you voluntarily provide through our AI systems may be shared with independent home care providers or referral partners when reasonably necessary to respond to your request for services.

Please refer to our Privacy Policy for additional information regarding how your personal information is collected, used, and shared.

8. No Emergency Use

Our AI systems are not monitored for emergencies.

Do not use our website, chatbot, voice assistant, or text messaging system to report a medical emergency or urgent situation.

If you are experiencing a medical emergency, call 911 immediately or seek assistance from your nearest emergency medical provider.

9. Independent Referral Service

My Family Care Connect is a lead generation and referral company.

We are not a home care agency, healthcare provider, nursing service, hospital, physician practice, or emergency service.

Our AI systems do not make medical decisions and do not determine the quality, availability, or appropriateness of services offered by independent providers.

10. Changes to This Disclosure

We may update this AI Disclosure from time to time.

Any changes become effective immediately upon posting the updated version on our website.

Your continued use of our website or AI systems after changes are posted constitutes your acceptance of the revised disclosure.

11. Contact Us

If you have questions regarding our use of artificial intelligence, please contact us:

My Family Care Connect

Website: https://www.myfamilycareconnect.com

Email: [Insert Email Address]

Phone: [Insert Phone Number]

By using our website, chatbot, AI assistant, voice assistant, text messaging services, or other automated communication systems, you acknowledge that you have read and understand this AI Disclosure and consent to interacting with AI-assisted technologies as described above.